Contact information

Contact Information Policy

At Castle Paints Ltd., we value clear and transparent communication with our customers. This Contact Information Policy outlines how you can reach us, the methods we use to communicate, and how we manage your inquiries.

How to Contact Us
We are here to assist you with any queries, concerns, or feedback. You can contact us through the following channels:

Email: info@castlepaints.ie
Phone: (057) 935 1583 Monday to Friday 8.30am to 5.30pm
Postal Address: Castle Paints Ltd., Cloncollig Industrial Estate, Tullamore, Co. Offaly

We aim to respond to all inquiries as quickly as possible:

Email inquiries: Within 1-2 business days.
Phone calls and live chat: Immediate response during business hours.

Using Contact Information
When you contact us, your personal details (name, email address, phone number, etc.) are collected solely for the purpose of responding to your inquiry. We are committed to protecting your privacy and will not share your contact details with any third parties without your consent. Please refer to our Privacy Policy for further information.

Customer Support Hours
Our customer support team is available to assist you during the following hours:

Monday to Friday: 8.30am to 5.30pm
Saturday: Closed
Sunday: Closed

Emergency Situations
For urgent matters outside of business hours, please email us, and we will respond as soon as possible.

Feedback and Complaints
We welcome your feedback and are dedicated to resolving any issues promptly. If you have a complaint, please email info@castlepaints.ie, and we will work with you to find a resolution.

Updates to This Policy
We may update this policy from time to time. For further information, please contact us directly. Thank you for choosing Castle Paints Ltd.